ENTERPRISE EXPERIENCE INTELLIGENCE · AI · CX & UX LEADERSHIP
I lead research, experience strategy, and human-centered AI work that helps complex organizations understand people, act on evidence, and deliver change at scale.
I build and lead experience organizations that make complex services work for people.
20 plus years leading digital experience (UX/CX) and transformation work in complex federal and private sectors.
HOW I CREATE ENTERPRISE IMPACT
I connect experience strategy, intelligence, AI, and organizational leadership to turn complex enterprise challenges into clearer decisions, better experiences, and scalable systems.
UNDERSTAND
Understand people, systems, and opportunity.
ORCHESTRATE
Turn evidence and enterprise data into action.
TRANSFORM
Make change operational, governable, and scalable.
SELECTED WORK
A selection of work where design, strategy, research, AI, and enterprise systems came together to improve how organizations make decisions and deliver experiences.
Building an enterprise CX capability that connects user research, operational data, evidence, and AI-enabled workflows, so teams can see where experiences break down and decide what to fix first.
View case studyLed the shared research, design standards, and governance behind 14 IRS digital products, building experience into a repeatable enterprise capability.
View case study →Experience leadership for an AI-enabled tool that connected disparate financial resource systems to improve visibility and planning.
View impact ↗Led UX strategy across two ServiceNow financial-management programs, one custom-built and one configured SaaS, keeping portfolio, budget, and planning decisions clear within very different delivery constraints.
View case study ↗MOST RECENT FOCUS · MITRE
I built the foundation for an Experience Intelligence capability that brings research, enterprise sources, metadata, AI, governance, and workflow automation into one more actionable system.
CAREER ARC
A progression from hands-on creative and UX leadership into enterprise strategy, AI-enabled delivery, experience intelligence, and organizational transformation.
AI Intelligence & Experience Consultant
Director, Experience & Design
Lead Associate · UX & CX Leader
UX / Design Leadership
Creative & interactive design
A LITTLE MORE HUMAN
I am a purpose-driven leader who likes to work where people, systems, constraints, and emerging technology collide.
My foundation is visual communication and human-centered design. My work has grown into enterprise transformation, AI strategy, research operations, governance, and the practical mechanics of helping large organizations change.
Outside of work, I am a proud dad of two, a lifelong artist, and an outdoor enthusiast drawn to the trail, the course, and the water.